Branch - Feedback

1hour 15 minute wait for the surf and turf. We arrived at 8:20 past the rush. The wait made no sense to us since by the time we got our food, took 15 minutes to... read more 1hour 15 minute wait for the surf and turf. We arrived at 8:20 past the rush. The wait made no sense to us since by the time we got our food, took 15 minutes to eat it, there only 2 tables left in the entire place. This was an unpleasant $60 meal after a tiring 5 drive. My fried mushrooms were clearly made in old oil and burnt. Otherwise the S&T was just ok. Sides arrived well after our meal, and our meals were not even served simultaneously. After a wait like that, we should at least get a thank you leaving, but the hostess too busy in her phone. ‍

Horrible service. The place was dead and our food came out cold. The waitress sat with her boyfriend, who apparently worked there too, at the bar the entire tim... read more Horrible service. The place was dead and our food came out cold. The waitress sat with her boyfriend, who apparently worked there too, at the bar the entire time and ignored our table. Won't be back. 1 star on the service, giving 2 stars bc the food did taste decent.

The restaurant is supposed to be under new management. We pulled up in the parking lot and there was the New manager and two cooks smoking out in the parking lo... read more The restaurant is supposed to be under new management. We pulled up in the parking lot and there was the New manager and two cooks smoking out in the parking lot. Not much of a good impression. We sat in the bar as we usually do, and waited, and waited. The bartender came over and asked if we knew what we wanted. We knew we wanted cocktails, but we weren't sure what we were going to eat. We waited for the menus to arrive, and we waited and we waited. My husband went to get a menu himself, and the bartender said She would Get us a menu. So we waited more time for a menu to just be placed on top of the bar for us to have to get up and get!! Are you kidding? My husband got up once already to get a menu and he sat back down, and then Instead of bringing the menu to our table, we had to get back up and fetch it from the top of the bar! When we finally did order, my vegetable plate came to the table cold and tasted like the bottom of the freezer no seasoning, just Blah. They brought two salads which we didn't order to our table and argued with us the fact that we did order two salads. There was great discussion in the back about the two salads that we were accused of ordering! They forgot our dipping sauce for our chicken that we had to ask for again. We had to ask for silverware, Which finally arrived to the table way after the food did. They only gave us a half a portion of coleslaw. I think the new management needs to be replaced with new management. Our favorite restaurant has been deteriorating over the past several months with the exit of Many of our favorite staff. We are going to take a break from the Branch for about a month to see if they can get their act together. The owner needs to make surprise appearances there or send someone he knows really well to observe what's going on at his restaurant. The staff needs to stay off the phone, smoke during times when the restaurant isn't busy or not smoke at all especially where everybody can see when they pull in the parking lot! Make sure the cooks know how to cook.

The service is TERRIBLE! I was in the restaurant business for many years and very forgiving when it comes to slower service, mistakes with ordering, etc. It fel... read more The service is TERRIBLE! I was in the restaurant business for many years and very forgiving when it comes to slower service, mistakes with ordering, etc. It felt like they were intentionally trying to give us the worst experience ever, it was almost comical! Food/drinks were good I was with great company, thankfully. They not only got my order wrong (it was never corrected), but the server even said towards the end that she felt like she had forgotten about us the entire evening. Definitely not the place to go if you 're wanting to impress the person/people you 're with.

I'm not sure if leaving a review is even worth it, but here goes. My family and I visited this restaurant last night. We didn't order anything complicated—just... read more I'm not sure if leaving a review is even worth it, but here goes. My family and I visited this restaurant last night. We didn't order anything complicated—just some chicken nuggets, a club sandwich, a chicken sandwich, and a mushroom Swiss burger. We ended up waiting an hour just for our appetizer of fried cheese sticks. The waitress explained that the kitchen was backed up because they had a large table of eight. She then informed us it would take at least another hour for our main dishes, which seemed like the kitchen hadn't even started on our order yet. We decided it wasn't worth the wait, so we left without eating. If we had checked the Yelp reviews ahead of time, we would have chosen a different place. We ended up at Chili's instead, and I highly recommend it for their great service and delicious food. Save yourself the time and skip the wait at a place like The Branch, which felt completely unprofessional.