The Pies Guys - Syracuse

We ordered tonight and picked up around 8:20, the guy at the desk who I *think* was the owner honestly did such a great job. They were short staffed, and I believe it was the owner who cooked our food- wow! I can see why he wanted to open up a pizza shop! These are the best onion rings and calzone I’ve had in CNY, possibly ever. Thank you so much for our dinner tonight, it was so great!

Called me 25 minutes after I ordered to tell me they didn’t have my crust and my order will be cancelled. Then they never cancelled my order and I was still charged. Very unhappy.

BEWARE! Quoted me 45min on delivery. Dude shows up 2.5 hours later with a strange passenger, offering the pizza for half off, meanwhile phone was off the hook when I called multiple times trying to cancel after 90 min. Slick! Nice try! Nobody wants cold, wet food. First and last attempt at eating from here- Never again!

After some recent bad experiences with other local pizza places, I switched to this Pies Guys location for my typical pizza and wings orders. I’ve yet to be unhappy with the quality of the food. To compare, here are 2 pictures. The one with the pool of watery sauce is a competitor. The other is Pies Guys, which prepared them perfectly. The sausage and mushroom pizza was also prepared well.

Open online and on grub hub. Yet they were closed. So my money got tied up for 5 business days. The food is good. But they constantly mess up your order and then take forever to re-deliver or make it right. Out of the 6 or 7 times we have ordered, something goes wrong. It's clear they under staff and also don't manage online delivery well. Many issues with not getting what we order. We have kids who need food on the schedule I expect. Once they take my money. Very unreliable. The photo shows the open sign on and the place is shut down. We drove there to check why there was an issue, again. To find this...