Panera Bread - Syracuse

Quick and efficient for pickup orders. The café is consistently clean, and the staff is usually friendly to interact with. It seems like the management is attentive to everything!

This cozy Panera location in the shopping center features a fireplace and offers the usual Panera menu. It's convenient for quick takeout and also provides table service and delivery options.

Just when you think it's unnecessary to double-check a takeout order, life reminds you that your instincts might not always be correct. As this restaurant was winding down for the day, I lingered by the takeout area, waiting for my food. I noticed one employee scooping soup into a large container and then tasting it directly. Another employee chatted about her easy dinner plans at home while bagging leftover food that seemed meant for herself. Meanwhile, the third employee was hastily preparing my order. Although I couldn’t see all she was doing, I assumed she was putting my order together correctly. After spending a hard-earned $20 for a meal to enjoy during a long bus ride, I was deeply disappointed to find that I received only half of the sandwich I ordered, just a small portion of Caesar dressing, and a few croutons that tasted like they were a week old. Moving forward, I intend to return to my previous habit of budgeting an extra five minutes to check my order. It's unfortunate that such caution is necessary.

They are the best in the city! The atmosphere is always lovely, and the staff is incredibly courteous. They treat me like family.

It was a very stressful day to begin with, so I decided to order delivery from Panera, knowing the food would be delicious as usual. However, my order was only partially fulfilled. I spent $84 and ended up receiving only half the order, and there were no utensils included. We had to drink our soup and eat our salads with our fingers! Seriously, come on Panera Bread!