Key Pizza - Syracuse

I don't understand why this place receives so much hate and bad reviews. I order here regularly, even late at night, and the food is always great. Plus, the ser... read more I don't understand why this place receives so much hate and bad reviews. I order here regularly, even late at night, and the food is always great. Plus, the service is quick and efficient.

I asked for a grilled chicken wrap. This looks like a hot burrito or something Worst $24 I ever spent. I went back with the food and instead of offering me what... read more I asked for a grilled chicken wrap. This looks like a hot burrito or something Worst $24 I ever spent. I went back with the food and instead of offering me what I asked for or something else, he threw my money at me from on the counter. So unprofessional I’ll never order again.

I just ordered $87 from key pizza a second ago and I'm disgusted.i had to beg for My receipt for, which had a thumb print of sauce on it. It made sense because... read more I just ordered $87 from key pizza a second ago and I'm disgusted.i had to beg for My receipt for, which had a thumb print of sauce on it. It made sense because my son's order of chicken was gone and if I could share the pictures, they sold me a single serve pizza which was supposed to be a medium along with a large and the rest of our food.

Yesterday, the wings and pizza were absolutely delicious! We wish we lived closer so we could order from here more often. They even delivered directly to our ho... read more Yesterday, the wings and pizza were absolutely delicious! We wish we lived closer so we could order from here more often. They even delivered directly to our hotel room. Overall, trying this place for a meal is definitely worthwhile. Thank you!

Had 1 good experience, after that it has been down hill!. 1st experience the breaded wings were good that was over a year ago. 2nd experience I got delivery and... read more Had 1 good experience, after that it has been down hill!. 1st experience the breaded wings were good that was over a year ago. 2nd experience I got delivery and the order was way wrong and food was not hot. The delivery fee was $7 on top of the price of the food. Final experience was just terrible. Went in person and the store is completely disgusting and dirty. Workers were not attentive and rude. They rather be on FaceTime tha take care of customers at the counter. Food was sitting out uncovered(with large insects flying around landing on the food). Worker was dirty and unsanitary. Had a nasty arm cast on and wore no gloves. Scooped the garlic parm out of a tub, that was sitting on the floor; using a small cup with no gloves. Then sneezed at the fryer and barely attempted to cover his mouth, then proceeded to wipe his nose with his hand and sleeve then continued to cook the chicken. I can only imagine what else goes on in the back or out of sight. Food is not that good to be so expensive. Will Not be going back. Save yourself the time and money and go elsewhere.