Dunkin' - Syracuse
Dunkin'
Description
In a recent visit to a local Dunkin' Donuts, patrons expressed mixed experiences that reveal underlying issues. Complaints ranged from subpar service, including rudeness and incorrect orders, to frustration over charges for items like ice, which seemed unreasonable. Many noted a lack of staffing resulted in long waits and an unsatisfactory atmosphere. However, a contrasting perspective highlighted the efficiency of the management during peak hours, where staff remained friendly and attentive despite a busy environment. While some celebrated the drinks, particularly the signature mocha latte, others felt they could easily replicate better coffee at home, showcasing the inconsistent experiences across the board.
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There was a problem with our order and they offered to update the size of the coffee. the driving staff was very nice and I would definitely recommend it.
The signature white chocolate mocha caramel latte with an espresso shot is absolutely the pick me needed after the work. manager had the place super busy and ran smoothly. I was impressed by the business flow and still took my order. the girls were very friendly and fast.
Excellent service hands down! they deserve better reviews. these workers do the best they can. love this place!
Staff is amazing and friendly! The gentleman who works the drive through window always has a smile and courteous of others. Manager and staff went out of their way to fulfill my order as i am a little picky . THANKS GUYS ?
Got a plain bagel egg and cheese sandwich, took a bite and the egg tasted rotten. I opened up the sandwich and parts of the egg were green and slimy. Not only that but with little hairs included too. Never eating here again!
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