Reviews
What Joan Quigley doesn't like about El Pollo Loco:
Pollo loco good healthy food but is my first time i got a hair in my burrito was the wrong one i ordered avocado one they gave me chipotle i was going to eat it but then that f hair took it back i told them tgey replaced but after 15 min. Waiting gHad to tell them that i was still wainting for it View all feedback.
Reviews from various websites
Chicken is very tasty and healthy so that's why I gave it a 2 star and not 1. The reason why it's low is because there is no salsa bar. This isn't a big deal bu...
read moreThe service at this drive-thru is very poor. The lady taking orders seems like she can't hear you and is very rude. She got my order wrong and then blamed me fo...
read moreCame down here for a quick bite, waited in line and finally walked up to order and the associate there suddenly said exact change only or card. I barely had eno...
read moreI ordered my food and put me to eat. the cherry coke, which was not labeled from the order, tasted disgusting and almost ruined my appetit. I couldn't stand up...
read moreI have been a loyal customer for years and will continue to be, but unfortunately, I have to make a drive because the customer service at El Pollo Loco store 56...
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read moreEl Pollo Loco's location 5615 struggles to meet customer expectations, as frequent complaints highlight consistent issues with service and food quality. Loyal patrons express frustration over incorrect orders, overcooked meat, and underwhelming rice, alongside a lack of adequate salsa for family meals. Furthermore, unsatisfactory interactions with staff and prolonged waits for assistance add to the disappointment. Many customers note that while the chicken itself may remain a highlight, the overall experience is marred by poor service and unappetizing drink options. Despite its potential, this establishment seems to falter in delivering the reliable standards diners hope for.