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Contribute Feedback What Tracy Klocko likes about Pumphouse - Novotel Rockford:
We bought scoopon vouchers and all of the food was delicious. We really enjoyed the beef ribs kimchi and even ordered for a second one. Overall, staffs and place was really.nice. Bit pricey and would actually pay for the real price for what was served. Quantity is alright View all feedback.
So 10 years ago this would have gotten a 2 star They have since changed the menu and added a lot of new stuff to the menu and it has gotten a lot better!
Smoked wings are awesome! Definitely try the beer cheese and pretzels as well! And the fried pickles are the best ever! YUM!
Worst service in the past year10-30-16 went in around 9-10pm.
It's a shame, it has so much thereafter; The ambience, great location, beer selection. Everything goes out of the window when you experience the service. Grief Grief We booked our work Christmas party there and when we came there, although we had the booking reference, they did not have our booking. 15 people standing around to wait for them to clap. We were moved three times before we sat down. Grief Grief It's not just the service, the whole administration is bad.
The Pumphouse has a pretty solid selection of craft beers, and currently has their own brew on offer. However their level of service is pretty subpar - when we first approached the bar we were told our order would be taken at our table. When we eventually flagged a waiter down, we were then directed back to the bar to place our order. The pizza we ordered was served barely warm and although the pepperoni, cheese and base did have some nice flavours, it wasn't anything special. If we were to go back it would be after eating elsewhere and we would just order from their drinks menu. eatventures.net