Kfc - Swale
Kfc
Description
At Sheppey KFC, experiences are decidedly mixed. While some patrons praise the cleanliness and friendly service, particularly during promotional events, others lament the lack of quality and service. Customers report cold food, frequent shortages of popular items, and watery gravy, with some even deeming the overall experience disappointing. The stark contrast in reviews highlights significant inconsistencies in food preparation and customer care, leading to frustration among diners. Though some enjoy their visits, others recommend seeking alternatives when craving this fast-food staple, underscoring a broader issue of reliability at this location.
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Waited 15 minutes in the drive through ended up going in to see where the order was, it was chaos in there we was told that they was waiting on chicken but just eat was going straight in and back out again with their orders done before people that had been waiting on top of that the order was wrong and the the only KFC that I know that seems to have too many chicken legs because that’s all they seem to give you terrible service no drinks that we ask for, it seems to me that they like to concentrate on their home delivery and not the customers stood in front of them.
Ordered 2 chicken fillets, chips, some sides and chicken wings. We were in the drive through and after a while was asked to park up. No problem, but we waited a long time, over 20 mins or so before the food appeared. When I got home the chicken wings were missing and I could not be bothered to drive back. Did try to ring, but after ringing for a while a message came up too busy to answer the call. By the way the chips were all cold and soggy. Not a good experience
Do not bother visiting this restaurant, as the customer service is extremely lacking. It would be more enjoyable to raise a chicken from an egg. I feel bad for the staff, as they likely dread coming to work.
The worst food and service I’ve ever experienced. Ordered a fillet burger meal and 2 piece meal. Was told to park up as the burger was not ready. Waiting 20 mins then had to go in and ask for it. They treated me like I was a total inconvenience to them. When I did get the burger it was just chicken between a bun. No lettuce, no mayo and half cooked. They left the fries out in the 2 piece meal. We throw the lot away. Total disgusting
I just spent over 30 minutes queueing behind only 5 cars to get to the front and be told hi welcome to kfc can I take your order we only have popcorn chicken and mini fillets left are you for real!!? A multi million/billion pound company and you can’t keep your stores stocked until closing!! Absolute joke!!! Thanks for wasting my time and fuel!!!!!! No offer of compensation just oh I can do a popcorn box meal no I don’t want a popcorn box meal I want a proper meal a burger you know that you should have in at all times the one thing you actually should be making you didn’t even have original chicken oh and I got a sorry about the wait!!! It’s absolutely laughable this kfc word of advise to anyone visiting the isle of Sheppey don’t go to this kfc in thomsett way your just be queueing for nothing!!!
