The Empire - Swadlincote

Absolutely awful!!!! Service: Take out Meal type: Brunch Price per person: £10–20 Food: 1 Service: 1 Atmosphere: 1

Shocking.... booked their pop up twice now, they cancelled last month the day before saying they had doubled booked even though I had booked 3 months previous...today they just didn't turn up ..do not rely on these

Have ordered from this place on and off throughout the year to try and give them the benefit of the doubt. As when reading some reviews as they had claimed , they had 'made improvements '. But its always the same story...They take on way too many orders than they can handle therefore 90% of them are late. I 've ordered 4 times throughout the year and they always go down the same way. They give you an estimated time frame on Just Eat. It reaches that time. No food. Then you ask Just Eat for an update. The time increases. It goes past that time once again, so you call for updates More than likely they tell you its on its way and that there aren 't enough drivers. Then even when it is on its way ...you 're still waiting up to 40 minutes extra.Least I 've waited for food here is 1.5 hours. Longest was 3. Zero consistency and no desire to improve or take responsibility. And the reason I 've neglected to review for so long was seeing some of the abuse they send to people especially on Facebook. But when we are spending the high prices they demand , we expect a certain level of service back. Its just not good enough for the prices you pay.

£28.99 for 2 below average burgers. No salad. No sauce which was requested.No chips with the burger which for the price I just assumed came with it. My G/F 9 stone wet through had to go into the cupboards for more food. Absolutely shocking. Avoid, unless your well off and on a diet

Absolutely appalling customer service. These are the ramblings and insults of one of the owners, when people gave him constructive feedback.We visited a few weeks ago and saw nothing worth coming back for. Overpriced food, sullen staff, dirty toilets and very slow service, even though we were the only occupied table in the whole restaurant.I feel sorry for the other co owner who has to deal with the fallout from his business partner’s rude and obnoxious behaviour