Dunkin' - Sutton
Dunkin'
Description
This Dunkin' blends warm, personable service and reliable coffee and donuts with a spacious, truck‑friendly lot and diesel pumps—popular with commuters and drivers. Staffers often deliver standout friendliness, but inconsistent management creates uneven experiences: slow service despite many employees, undercooked breakfast items, and early shutdowns of frozen‑drink machines. Clean, convenient, and welcoming, the location is best for quick coffee runs when operations and kitchen timing are running smoothly.
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The service is a bit slow, but the staff is always very friendly. I also really enjoy the location! Service: Takeout Meal type: Breakfast Service rating: 3
The glazed donuts are the best Service: Take out Meal type: Lunch Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5 Recommended dishes: Donuts Parking space: Somewhat difficult to find parking Parking options: Free parking lot
On 9/38:23 I stopped in around 10:30 am, there were 2 customers ahead of me.I waited for him to order on the new self order machine they had, he struggled for almost 10 min before he was able to complete his order during that time another customer gave up and left now as I tried to use the machine I couldn’t find things I was looking for and asked a passing employee if they could just take my order and she replied “I can’t right now” and walked away.I waited another 5 minutes then just left as did another customer behind me.I saw 3 employees who all seemed to busy but that doesn’t mean they ignore 6customers for over 10 minutes. Customer service was a 0 on my visit
Terrible service! As a truck driver, I frequently visit this place, but each time I ask for an espresso drink, the staff refuses to make it, claiming they are too lazy to clean the machines. I even arrived two hours before closing, and they turned me down again. I believe this goes against their policy. I will be contacting the district manager because this is a significant problem.
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More information
QR-Code for the menu

