Macdonalds - Sutton

I don't usually write bad reviews but I feel I should warn anyone who orders online from this branch..they are atrocious!!! They can't get orders right and food is always on the cold side!!! I even believe there staff are incapable of doing a good job..we've paid for items that just haven't been included in our delivery. I've ask for a special order a few times and honestly I don't why I bothered they didn't get even close. We've complained online so many times that I personally think that just because they are a nationwide brand it isn't always the best service or worth the food. Don't order here you will be disappointed EVERY time now matter what!! If I could add zero I would

Was very disappointed with my order today kids meals were very cold and the burger was stale and dry as if it was sitting on the counter for 10 minutes before that bought it out to the car

Very very bad customer service. I placed a order and it’s just two items but I need to wait there 45 minutes.

Ordered a Tea, never got the tea, waited ten minutes, asked two members of staff but they weren't interested, showed them my order number, pointed to the cold tea that was left on the machine, and was told that someone from upstairs would deal with it ?! After waiting 15 minutes I got fed up and left without the cup of tea that I paid for. Shocking service at McDonald's Sutton.

I waited over an hour for my mcdonalds last night from just eat and then it said it was on its way and then randomly said it had be cancelled I was fuming and had promised the kids mcdonalds so we went to Sutton to get it. Massive shout out to Megan we explained what had happened and she was so polite and fiendly and explained what might have happened. She made an awful and annoying situation so much better. Thank you to Sutton mcdonalds.