Kfc - Sutton

I don't know, I've never been there before. I don't know why my phone is asking me to write a review. I mean, it's a kfc. I should imagine it's like any other kfc.

I placed an order through the app and went to pick up the food. I explained to the woman that the last time we ordered, we received 6 chicken legs in a bucket of 10 and this time we wanted breasts and thighs. The kitchen staff overheard me and loudly exclaimed that it was impossible. This sparked some heated discussions about the importance of satisfying the customer. In addition, the Red Hill location had forgotten our chicken wrap during our previous visit and we were not willing to go back for it. The wait times at the Wallington branch are also unbearable. Changes need to be made to improve these issues.

Truly appalling service from this restaurant. First order a week ago had several items missing phoned and told I would receive in a few minutes an hour later nothing had arrived. Tonight half of order missing or switched rude man on the phone who said it wasn’t his problem to contact JustEat he put the phone down on me. Will never use this KFC again. They are extremely short of staff and staff they do have appear not to speak good English!

I find the appearance and hygiene unsatisfactory at this restaurant. The staff have dirty nails, the floors are messy, the food is burnt, and the employees are dismissive, making customers feel like a bother. I have decided to stop dining at this location.

I ordered two three-piece meals and some BBQ bites, but they managed to forget the BBQ bites. This is the second time they've messed up my order recently. The chicken was good, but it's frustrating when they prioritize serving bike couriers over regular customers. Despite the mistakes, I still love KFC and these locations are the closest to me.