Reviews
What neha chugh doesn't like about Pizza Factory:
I recently ordered pizza through Doordash and discovered a long hair in the dough when I took a slice. The lack of hygiene is concerning, especially during the ongoing pandemic. It's unlikely that I will order from this place again. View all feedback. What debb reed likes about Pizza Factory:
Called to confirm ingredients and the gentleman was very pleasant to talk to. One of the better gluten free crusts. Definitely will be getting from them again in the future View all feedback.
Reviews from various websites
The pizza here is delicious and affordable. It has become our favorite spot whenever we are in the mood for pizza. The prices are very reasonable.
I recently ordered pizza through Doordash and discovered a long hair in the dough when I took a slice. The lack of hygiene is concerning, especially during the...
read moreToday, we ordered a pizza and discovered a large hair in one of the slices. When we called to complain, the employee said there was no manager available and tha...
read moreThe pizza we just got is pretty hard and cold, the salads are overpriced the staff have poor communication. Very disappointed with how this turned outIF I COULD...
read morePizza factory in Newton was uselly good but ever since they up there prices by $2 more the pizza went down hill. Pizza was shiny, hard trust, and less topping n...
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read moreThe Pizza Factory, a local Newton favorite, is experiencing mixed reviews as patrons report fluctuating food quality and customer service issues. Several diners encountered hygiene concerns, citing hair in their orders and unhelpful staff responses. Meanwhile, others praise the restaurant for its pleasant service and tasty gluten-free options, highlighting enjoyable specialty pizzas with generous toppings. While some note recent price increases and a decline in pizza quality—including hard, cold pies—other customers appreciate the reasonable pricing and quick service. Overall, the establishment's reputation hangs in the balance as it navigates these challenges amid a competitive dining landscape.