Dairy Queen Grill Chill - Surrey

The restaurant feels somewhat outdated and lacks a modern atmosphere. However, the food is typical fast-food quality, and the staff is quite efficient, especially considering how many customers they handle at once. It's important to note that any issues with service are likely due to understaffing by management, rather than a lack of effort from the hardworking employees who manage to multitask impressively.

I ordered a $47 birthday cake, but unfortunately, the chocolate ice cream tasted like dish soap. At first, everyone thought it might be the wooden cutlery that altered the flavor, but when we tried it again at home, it had the same unpleasant taste. I contacted the restaurant, and they offered us a complimentary cake, but after that experience, I'm concerned about getting sick again. I think we'll be avoiding the chocolate part in the future. As a side note, if you have any dietary restrictions, it might be a good idea to bring some Pepto-Bismol.

I am truly disappointed with this establishment. I waited at the counter for 20 minutes while the staff chatted in the back about who knows what. Eventually, I had to raise my voice to get their attention, explaining that I was there to pick up a cake. The staff responded with disdainful looks, and after a while, a young woman came to the front acting as if she owned the place. She finally brought out my cake, which was not only poorly made but also had my son's name misspelled. I had spelled it out clearly over the phone using the phonetic alphabet 14 times to avoid any mistakes. Yet, they had the nerve to imply that I didn’t know how to spell my son's name, which is just four letters—hardly complicated! In short, I strongly advise against visiting this place. The staff is rude, dismissive, and lazy. If a manager happens to read this, I would like a refund for the cake since my request for assistance was met with nothing but a dirty look and silence. Thank you.

I had a fantastic birthday celebration at this restaurant! The staff was amazing and welcomed me with friendly smiles. They provided some great suggestions for deals. I thoroughly enjoyed the crispy chicken sandwich—it was delicious! Overall, I loved my experience!

There is ample parking available both at the front and back of the restaurant. Wheelchair accessibility: It seems to be easily accessible.