Jimmy John's - Surprise

Decided to give them a try for the first time and we were not disappointed. Every sandwich was made exactly how it was ordered and my husband loved, loved his unwich. Great customer sevice too. We will definitely be back.

My sandwich was good, except that brot was hard. I was told that it's normal when they open first. if I expect a premium price for a sandwich, I expect jimmy john to deliver a good sandwich. I won't hurry.

My husband and I took our son to eat for lunch here the other day. We were the first customers in and ordered 2 combos with our meals. We grabbed our chips and tried to get a soda but the machine wasnt working, it was just straight water coming out.. We advised them several times so we just started eating our sandwiches. Cups were continued to be sold with the machine not working after we ordered. The lady behind me got upset as well and demanded her money back for the cups, considering she was getting hers to go and couldn't wait anymore. I decided to do that as well since I paid for a cup but eventually had to fill it with water. When asking for a refund the manager got an attitude and told me to return the cups next time it happens. I advised him that is what I was doing and that I was actually the 1st customer in before everyone started returning their cups. I explained they were still selling the cups knowing it wasnt working. He chuckled under his breath and asked me who I spoke to about the machine. Which is funny because he was doing all the cup returns for the people after me, and was aware the machine was broke. I told the manager I dont know why he would expect me to pay for a service that is not working. He stll continued to get an attitude. Thankfully the other staff members were apologetic during the managers frustration because they realized they should have started telling people the soda machine doesnt work. I understand things happen, but I found it super unprofessional that the manager had to get upset over it. After reading previous reviews, I know im not the only one subjected to the managers unprofessionalism. Because of this, I wont be back.

The manager is a ****! Rude sob. Go somewhere else. They know the drink fountain don't work, but still sell cups and you ask for your money back and he feels you don't deserve it. Dudes has no life experience and sucks at his job.

Ordered a Turkey Tom and a young female made a sandwich with hardly no turkey on it, 8 bucks and very very light on the turkey. Not worth it at all. No more no way. My last visit here!!??