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I'm sorry I didn't get the name of the waitress! We were there 8/16/21 She ran on the ground alone (and made a stellar job! The menu was smaller than what we first saw online, but the new menu is really good! All freshly prepared, the smoked brisket was excellent! My husband had the Walleye dinner and even I liked the fish when I tried! (I normally don't order fish, I just eat what he catches HIGHLY RECOMMEND!!! Than... View all feedback.
What User doesn't like about Shack:
Decided to visit a restaurant in Superior while staying in Duluth. We chose The Shack because, overall, it was rated higher than the other restaurants nearby. Unfortunately, our experience did not live up to expectations. We both ordered hamburgers, which we found oddly dry and tasteless. Not sure if they made the meat patties ahead of time, than reheated them for their customers but the meat was much drier/tasteless... View all feedback.
Great time. Good service and good food. I'll be back soon!
For a long time, the local institution has been reinvented several times over the years. I was here a few times and enjoyed her smoked meat and local tap beer. Smoked wings and smoked pulled pork are very delicious.
To the young lady who served the ENTIRE restaurant himself tonight, I would like to say that you have done an incredible job. The owners are lucky to have you.
The best Chicken Caesar Salad I?ve ever had! Period. End of story. except please keep reading I?m so happy I got to talk to the mastermind behind this dish Brandon knows what he is doing!!! , because I wouldn?t normally order this salad. I usually find Caesar salads to be bland and boring. Not this one! Smoked bacon made in house , croutons made in house , plus a Caesar dressing that compliments instead of overpowering the salad yes, again made in house. Then Brandon explained how he makes the chips in house I won?t try to explain it, because I won?t do it justice , but just know that it is like a chip and a waffle fry had a baby, and these chips are the wonderful, delicious outcome light, but flavorful! A must order!!! The cherry on top was the great service. Kathy was a fabulous bartender and server! She was welcoming from the moment I sat down, and was attentive, without being overbearing. She also made great cocktails! Overall, The Shack was a wonderful experience, and I look forward to coming back on a weekly bases while in town for work. They apparently had a rough go during Covid, but Brandon others have been working tirelessly to improve things, and I?m definitely impressed! I recommend you give them a try as well!
We had reservations at 6:30 p.m. on New Years Eve. My wife is a server and was her first New Years Eve off in 17 years. We were seated promptly and ordered drinks. Our drinks arrived after about 20 minutes, the waitress served my wife the wrong wine three times. We ordered appetizers and food off of the menu. At 7:45 our soups/salads arrived. At 8:10 we questioned where our appetizers were, the server paid us little or no attention the entire time. I went into the liquor store and bought a bottle of Champagne and opened it at our table to the dismay of my wife. At 8:20, half of our appetizer arrived and it was cold. When we questioned when we would be getting our main course, the waitress said that she didn't know where it was. At 8:30 we got up from our table to leave. FINALLY, the manager and waitress showed up and told us that they would pay for our meal IF WE COULD WAIT ANOTHER 30 MINUTES. I had to leave the restaurant because my hunger had fueled my anger 10 times what it normally is. They ended up giving the couple we were with a $50 gift certificate. We left $40 on the table and just left. This was, by far, the worst dining experience we have ever had. Due to the fact that my wife was off on the holiday for the first time in 17 years, this was really pathetic and unacceptable. We ended up eating bar pizza at a smokey dive, dressed up and all. Your establishment should be ashamed of this type of treatment.