Starbucks - Sunderland

Haven't been here for a while but called in at start of September whilst in Sunderland, nice to see how it had improved from the start of the year,the new manager Ian made a great difference, though sorry to hear that he will been moved on.Always clean and tidy even during busy periods. All staff members I came into contact with gave great service.Coffee as expected is made to my liking.

This is my first visit to this Starbucks store and it went okay. The staff member who served me while I went in for my lunch should of listened to my order of my drink careful and when I asked for both of my repeats instead of giving me one. When I went back in later on another staff member listened to my drink order careful and gave me two different reload repeats instead of giving me reload and drink order. The store itself is clean and pots are not left all over like other stores I visited. The only improvement I would say is if the staff listened to customers orders and if they want one repeat or two repeat. Over all the staff are welcoming and they are not miserable but also the store is clean which is good to see

My daughter and I popped into Starbucks whilst on a visit to the university. we were new to the area and asked a lovely girl behind the counter how to get to the university library. she explained and we ordered our drinks and sat down. five minutes later Emily came over to us. she had printed off a map for us to follow to find our way. well done Emily you went out of your way to help us and also made us a lovely latte. thank you excellent customer service.

Great staff and good service. Starbucks really need to a) pay correct UK tax and b) employ more staff to clean up the tables I won’t need to say a revisit as I’m there most days...

Visited this premises for a coffee break.purchased a coffee then went to find a seat.