Port Of Call - Sunderland

Everything was fine until they overcharged us and then accused us of being at fault. They followed us to the train station and forced us back to the restaurant to settle the payment. It was their mistake, not ours. Unbelievable. This restaurant lacks respect. Avoid at all costs.

This happened today 17th of April around 11am.Traveled hundred miles from home, standing outside 20minutes in a queue we have experienced highly unpleasant greeting smart dress code required and disappointing attitude towards us. Before approaching pub we took our time carefully choose place to eat so there would not be time waste coming and having lunch on this difficult to all pandemic times and there were nowhere stated regarding dress code smart. We strongly believe person working on a front door picked the cherry who let in and who not. He also was impolite. Also we have noticed other clients been sited in the pub, which is against COVID 19 rule pubs in England can now open for customers seated outdoors with people only allowed indoors to use the toilet.

Visited Port Of Call with several companions and was seated on the downstairs terraced area. Majority of the Staff were pleasant and courteous. Food and drinks were of a high quality value for money! Minor delays to service which is to be expected considering this was the second day of been reopen to the public after several months closed. Some of the glasses were somewhat unclean (could be water marks maybe?? . However, the drinks could be decantered into the spare previously used glasses we had on the table so it didn't ruin the experience at all.Would return again.

Modern/contemporary setting, good size, staff are fast and friendly, reasonable range of ale, lager etc. Fixtures, furnishings decor and cleanliness good throughout. Right next to the metro station and town.

I recently attended a private event at this restaurant over the weekend in a tipi tent! It was a unique concept and the space worked well for the over 100 guests in attendance. The food was decent, although it could have been better presented (served on paper plates) and lacked variety in colors and flavors. However, the staff were all very friendly, the drinks were reasonably priced, and the restaurant is conveniently located near a metro station and taxi rank.