Pizza Bella - Sunderland

I usually don’t leave negative reviews, but my recent experience was disappointing. When I ordered a free garlic bread, I expected to receive it as part of the deal. Instead, I was informed that it didn’t come, and when I inquired about it, I was told that it was because I spent just 10p. I then asked to pay for one, but they said it would take an hour to arrive, even though they knew it was for a child. It would have been better if they had informed me of this situation when I placed the order. It’s tough to explain to an 8-year-old that the food they have been waiting over an hour for isn’t coming unless we wait even longer. Plus, I noticed there aren’t any positive ratings on this page. I wouldn’t bother with this place.

The service was lovely and friendly, and the food was delicious! xx

I received the wrong pizza and had to wait over an hour. I wouldn't recommend this place.

I understand it's New Year's Day, but waiting an hour and a half for a £22 order only for it to arrive cold, forcing me to warm it up in the microwave because you only had one driver available, is unacceptable. We won't be ordering again.

I ordered from this restaurant on Boxing Day and was frustrated by their poor delivery service. They only had one driver available who wouldn't deliver more than half a mile away. If that’s the case, they should just offer takeout instead.