Kfc - Sunderland

I don't know I'm giving this place a chance. you had to repeat the order again and again, and they still misunderstood it. no fiery salsa on the burgers, stole a burger when he was asked to regain the order that they simply did not hear. would not recommend at all. never again.

I am extremely disappointed with the recent removal of the Vegan Burger from the menu at this restaurant. After waiting in a long queue, I was surprised to discover that it was no longer available. There was no signage, announcement, or information on the website or social media about this change. As a vegetarian, I used to frequent this restaurant specifically for the delicious Vegan Burger, which I believe was the best among all fast food chains. It was frustrating to waste an hour of my time waiting in line, only to be told that the burger was no longer offered. Since it was a drive-through only, I had to wait an additional 30 minutes until I could exit the area. This lack of communication and inconvenience was truly shocking.

We are here right now. This is our first visit since it has re opened following covid. The tables are ALL DIRTY. I had to clean the table myself before we can use the table (cctv would probably have recorded me cleaning the table) while...one staff possibly on her break sitting on customers chair sipping her drinks and didn’t even bother to assist us. It’s unacceptable to see a dirty restaurant during this time of pandemic!

I was at this restaurant on Saturday for takeout. I had a delicious chicken wrap, but my daughter had chicken strips with chips, and unfortunately the chips were cold. It wasn't very good value for money.

17 minutes since I placed my order and still waiting for chicken to cook. Fast food, I think not? Disinterested staff shrugging shoulders at each other. Fortunately a visitor to the area so unlikely to need their service again. Update 23 minutes after order...it is ready on the upside I did get an apology.