Bigfoot Java - Feedback

Iv been coming through the sumner location Monday-Friday for the last 5 year and absolutely love the morning girls! Not only is my drink always amazing but the... read more Iv been coming through the sumner location Monday-Friday for the last 5 year and absolutely love the morning girls! Not only is my drink always amazing but the costumer service is phenomenal!

Big foot Java need find a solution to the presence of these two individuals working the morning shift at Big Foot Java on 3/6/24 between 0700 0730 am I have obs... read more Big foot Java need find a solution to the presence of these two individuals working the morning shift at Big Foot Java on 3/6/24 between 0700 0730 am I have observed their consistent negative attitude and it appears that they are not invested in their work. Their behavior towards customers is rude and it seems as though they come to work without proper preparation or enthusiasm. Additionally, they smoke during their shifts and use the same hand to prepare drinks. This is not up to the professional standards.

Coffee is great and the staff know just how we like our drinks. All are very friendly. read more Coffee is great and the staff know just how we like our drinks. All are very friendly.

I go Tuesday thru Friday, I went on Monday and my drink was wrong the lady didn't know how to make read more I go Tuesday thru Friday, I went on Monday and my drink was wrong the lady didn't know how to make

Monday 22nd, 2021 Stopped here for I a new Italian soda (FLAVOR , the layered strawberry and green apple. I had my first one in Kent and it was great ! flavor a... read more Monday 22nd, 2021 Stopped here for I a new Italian soda (FLAVOR , the layered strawberry and green apple. I had my first one in Kent and it was great ! flavor and presentation! So I stopped at this location like around 11pm for another one because yes, it was that good and unfortunately it turned out to be something totally different that's including the presentation it was very sour and not good at all. I had asked for half of a can of red bull and she ignored me so she ended up giving me the whole can which I believe was the reason why it turned out even more sour on top of the sourness of the green apple. So she basically did the drink her way, speak about customer service! . She was also being rude. she wasn't understanding very well she was having a hard time I guess. I told her the drink did not look like what I had shown her and totally ignored me. Most of these chicks act rude and don't have experience and believe me I would know I've been to Issaquah, kent, Renton, Auburn, Puyallup, Sumner and Tacoma locations. Also it has happened very often when you would drive up and they are talking with either a coworker or customer ahead of us and they see you and still keep going and ignore you like you have all their time.

I got to bigfoot this morning and this little girl snot at the window informs me they do not take cash. That's ok I'll go to Starbucks at least there everyone g... read more I got to bigfoot this morning and this little girl snot at the window informs me they do not take cash. That's ok I'll go to Starbucks at least there everyone greets you and they take cash

Service: Take out Meal type: Other Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4 read more Service: Take out Meal type: Other Price per person: $1–10 Food: 4 Service: 4 Atmosphere: 4

I walked up and they have a window to order but nothing to go inside, mainly drive thru. I saw the barista prepare a blended coffee for a car and the remainder... read more I walked up and they have a window to order but nothing to go inside, mainly drive thru. I saw the barista prepare a blended coffee for a car and the remainder of the drink in the blender was less than 2cups. I ordered a blended drink energy drink. She asked me if 1 or 2 energy drinks and i said 2, i was charged for 2 and also when she poured the drink the blender was over 4 cups. I said to her that i have no doubt she can make a secondary large drink out of was remaining and that she intentionally did too much ice. I followed up with an email to management, with more detail, and ask them to review their surveillance and see if i’m in the wrong but never a reply. I don’t like paying $12 for a double flavored energy drink when i know i’m only getting half.

I've been having a long day and Bigfoot was the only not gas station coffee available at 1100 pm Jenny was great and very personable. She offered me white coffe... read more I've been having a long day and Bigfoot was the only not gas station coffee available at 1100 pm Jenny was great and very personable. She offered me white coffee because I guess it has more caffeine. I know where to go if I am working late 8nto the night: Service: Take out Meal type: Other Price per person: $1–10 Food: 5 Service: 5 Atmosphere: 5

Baristas are always cheerful and friendly. Food: 5 Service: 5 Atmosphere: 5 read more Baristas are always cheerful and friendly. Food: 5 Service: 5 Atmosphere: 5

I would advise against visiting this establishment. On June 11, 2023, I stopped by for a coffee around 3:30 PM. I was about 1.7 miles away when I took a sip fro... read more I would advise against visiting this establishment. On June 11, 2023, I stopped by for a coffee around 3:30 PM. I was about 1.7 miles away when I took a sip from my small 16 oz coffee and felt something sharp. It got lodged between my gums and cheek, so I used my tongue to dislodge it. I then picked it off my tongue and was rolling it around in my fingers, initially thinking it might be sugar or plastic. That's when I noticed I was bleeding – it turned out to be glass! I reported this to the staff, who took the drink and the glass, but they are now trying to downplay the situation by claiming it was just sugar. However, sugar doesn’t cause cuts to your throat, tongue, or fingers. Be cautious if you decide to visit this stand.