Rich's Famous Burgers Sullivan

Megan was our server Friday 11/10/2023. Excellent, friendly, fast very pleasant. We came back Saturday again excellent. However there was a table next to us that, to say the least, should’ve stayed home. Bunch of rude

We stopped in on the way back from The World Champion Squirrel Cookoff. It was right before close and we were hungry travelers. They were kind enough not to turn us away. They had an old string band playing the last leg of their set. “Wichita lineman” was being sawn on a fiddle. We ate in the parking lot so we could get out of their hair. The food and service was exceptional. It has made its way on my traveler’s list of recommendations.

Kid-friendliness: There are arcade games to keep the kids entertained.

The burgers were hefty and absolutely delicious. They weren't just frozen patties tossed on the grill. I appreciated the house sauce as a complimentary condiment. The fries and onion rings were served fresh and hot.

This was our first and last visit. Take note of all the reviews mentioning “slow service” because they are spot on. We ordered our food to go, and the gentleman in front of us waited an hour for his order. We waited 45 minutes. We were informed that the manager forgot he was supposed to start work at 11 a.m. instead of 1 p.m. Seriously?! Our burger was drenched in mayo, the fries were cold, and the onion rings were burnt. Lastly, it seems like you respond to all these comments saying you’ll improve, but it feels like you’re over-promising and under-delivering. Wishing you the best of luck with your restaurant.