Boston Market - Strongsville

Ordered for pickup and if we are there, it said they were closed (7.) have called 3 times and have not received any refund

While I was at the register, another customer inquired about their advertised great online order, but the manager and server informed him that they couldn't find it in their system, so they couldn't fulfill it. This isn’t the Boston Market I remember from years ago. I know it has undergone multiple acquisitions and renovations, but that level of service is unacceptable. During my visit to the North Olmsted location, I couldn't even buy a meal under those conditions. The day before, they had no meat available at all—just one old pot and maybe three outdated options that weren’t fresh. It’s disheartening to see how far this place has fallen. I truly hope they can revitalize the brand and recognize that customer service and quality are far more important than marketing and sales.

Terrible that we were on our way to home only 1 huhn and not the one who was advertised as a new only side mac and cheese. nothing else. the above sign tells them price and what they offer was missing. close their doors already

Put an online order. was told 30 minutes time to pick up. after 45 minutes, they came out of everything we had ordered. no call or head up. very bad handling this experience all the way through the manager in the service. will not be back.

I'm glad there's still a Boston Market in my area, most of them are gone by now. I go to this location, usually on Sundays, for good, filling food. They never disappoint. The food is good, the staff is friendly, and it's quick in and out.