O'charley's Restaurant Bar

Food wasn’t the best but the service was awesome. Ian was our waiter and seemed to be one of the only servers on the place. He made sure our drinks were full and took care of everyone else. Very sweet kid. Professional and personable. We really enjoyed it!

Decoded to take my 3 kiddos out for dinner tonight and thought it'd be a great idea to hit up o Charley's as we haven't been in a while. Really wish we wouldn't have. Service was fine but the food was terrible. The oil has to be at least a week old. The food came out cold and was just overall very bad. We will be reluctant to return. Oh and the response I got I sent an email with no reply big surprise

My wife and I went to this place for Lunch. It was horrible. The food was hammered...fish so dry and shrimp so oil soaked the food was inedible. Now, we also ordered a spinach artichoke dip that came with oil soaked tortilla chips and the dip was like a soup and not even lukewarm. Two of the three rolls our server brought were like hardtack. Could not eat them. I opted for Mac and cheese with my seafood platter...catfish, the shrimp and stuffed crab. Suffice to say the mac and cheese was macaroni and some cheddar cheese sprinkled over it and apparently melted with a brule torch or a quick zap in a salamander..anyway..dry as a weathered bone in the Sahara. Now, we could not eat the meals. I squeezed enough old, smelly cooking oil out of 3 deep fried shrimp to lubricate a tricycle...My wife had the fish and chips. I did show all of this to my waiter, Jacob and he offered to not charge me but I told him that was not my wish. I wanted him to see it and the manager to know. He said the Manager was aware. Not Surprisingly...THE MANAGER NEVER came to our table or showed him/her self. Quite poor, if truth be told. Now, on top of all this, the seats we sat in need recovered or replaced, the front entry windows on the doors were very dirty as was the table across from our booth. Jacob did take 19.25 off of my 40 dollar lunch. It was a nice gesture. But SHAME on the Manager. Now this restaurant is in Alabaster, Al and We will never go back. If you go, good luck. If the General Manager, Michael Hoffmann sees this, I hope these things will be corrected. If he were there today, 27 August 2022 at 2:20 p.m. and did not come to our table that would be too bad. If the Prep people or fry cook..or whomever cannot simply use a timed fryer and get food to the table Hot and edible..they should not be working. And change the oil...or at least clean it. M.N. Eshenbaugh [hidden email]

Katelyn was our server and she went above and beyond! Food came out fresh, hot and in a timely manner. Wonderful dining experience. We are really happy to see this place turning around. Management was incredibly nice and engaged in our experience. We will be back!

Server/Mgr.Amber OMG Awesome ALL the way around. Food Delicious Price GRRRRR 8. WILL be back!!!