Menu - Scuzi Caffe

I took my family there today and ordered four meals, but two of them were incorrect. When we mentioned the mistakes, they asked us to substitute an item to reso... read more I took my family there today and ordered four meals, but two of them were incorrect. When we mentioned the mistakes, they asked us to substitute an item to resolve the issue, so we agreed—it wasn’t a big deal. However, when the food arrived at our table, it was still wrong. I inquired about the discrepancies, and the chef came out from the kitchen with an attitude. I explained that I wasn't trying to create a scene; I just wanted to understand the mix-up. Instead of addressing my concern, she responded provocatively, saying it seemed more like drama because someone was messing up. The communication and customer service were appalling! It's outrageous to expect to receive the food you actually ordered and paid for without being treated poorly. The new owners really need to lighten up and show some passion for their work and respect for their customers. I wouldn't recommend this place to anyone—I used to bring my family here every weekend, but now I won’t be returning.

The poached eggs on toast were the best I've ever had! The coffee was great, too! ☕️ read more The poached eggs on toast were the best I've ever had! The coffee was great, too! ☕️