Hilton Strasbourg

Lovely, clean and spacious room. Staff friendly and helpful. read more Lovely, clean and spacious room. Staff friendly and helpful.

Almost one year later I decided to give them another chance and booked for later this month. As I was unsure of my travel plans I booked several rooms/options.... read more Almost one year later I decided to give them another chance and booked for later this month. As I was unsure of my travel plans I booked several rooms/options. One staff member wrote to me in French with an insolent attitude asking if these were duplicate reservations. I pointed this out and the exchanges that followed, which eventually involved Mr Trotta, simply confirmed the bad service I experienced last year. Avoid this hotel at all costs!!!! The service is bad and the attitude is even worse. Shame on Hilton !!! I attach here screenshots of my discussion with the reception manager. Frankly his attitude was insolent and unacceptable, particularly at a Hilton Hotel. I reported the incident to the general manager and got similar vague apologies. Pathetic. These people don't understand the basics of customer service and certainly don't belong in a Hilton Hotel. Shame on Hilton for letting this property go down like this. It used to be so much better. I have been at the Hilton Strasbourg a number of times but I think this is likely to be my last.

Nice place, I'll stay there for my next visit Strasbourg read more Nice place, I'll stay there for my next visit Strasbourg