Pizza Hut - Stockbridge

I will never order from this Pizza Hut again.I spoke to a manager about my order and instead of offering me options he left me on hold for 35 minutes. He had no clue where my order $53.66) was and informed me that the order went to door dash for delivery but could not offer any other information as far as the driver’s name or anything. “I just gave it to him,” is what he said but couldn’t even give me information as far as where the order was which I thought was weird. When I asked for cancellation of the order or for me to pick it up he placed me on hold. After 35 minutes I hung up and called again and he ignored the call until I called back a third time. I called headquarters and wrote an email but I wanted to ensure that this doesn’t happen to anyone else.

I always order online and pick up at drive through window. Sometimes I still have a to wait but majority of the time they are super fast. Thank you!

They messed up my order two times in a row. I ordered pizza with extra Bacon on it. It has no Bacon at all. When I called o 1/22/2023 at 6:37pm a girl who call herself Diamond who says she 's the Manager said "just because you asked for extra Bacon on it doesn 't mean that they put much Bacon on it. The last time they gave me the wrong pizzas as well she said she can give me a store credit of $10.00 for a $42.00 order. I explained to her that doesn 't feed the kids tonight. They don 't understand what an impact they make when everyone in a family doesn 't get to eat! A store credit doesn 't get it! They should be ashamed of themselves! The picture below is what they are calling extra Bacon...do you see any Bacon. I order from here often I know what it 's supposed to look like. I won 't be ordering again!

Half the time my order is correct. But on a few occasions I have received something different then what I ordered. They never contacted me to let me know they was changing my order due to whatever reason. I would have atleast appreciated a phone call so that I could make that decision instead of them just giving me what they wanted to substitute for what they may not have. I order what I want not what you want to give me. Teach your employees some customer service skills its just common courtesy and common sense don't you think? Times are hard on us working people and I don't have it like that just to pay and settle for something Im not going to eat.

They messed up my order on 11/19/22.i called the store to see if they could remake the pizza and they said they'd give me a $10 credit. Went back today and the manager said there's nothing on my account and refused to honor the credit. The manager didn't care about making it right. They're horrible.