Chees Pizza - Stevenage

Ordered a pizza through just eat and the pizza was sent to the wrong address. So we called cheese pizza 4 times saying we have ordered a pizza to the wrong address and they constantly gave us abuse, called us stupid, said we weren’t stupid and were interrupting us constantly over the phone. When asked to speak to a manager, we was told it was the manager yet we was being spoken to awfully and he was threatening us. We have now lost £15 because they didn’t listen to us and was rude to us. Will never buy from here again and am definitely going to make a much more serious complaint to make sure something goes further after having £15 taken from us and being given abuse and horrible service over the phone. Disrespectful company and horrible customer service. Wouldn’t recommend buy from here ever.

We have ordered from here a lot over the last few years and recommended to many people, but sadly, after last night that has changed: I ordered from their own website a create your own pizza (4 toppings with black olives, sweetcorn, pineapple pepperoni. There is a place for notes re the order, so I added 'please could you put the pepperoni only on half of the pizza '. (My wife and daughter are vegetarian . The pizza arrived and when we sat down to eat, I opened the pizza to find there was no pepperoni, but chicken all over it. I called straight away and spoke to a young lady (very politely . I explained and she said they would send another one out. I reiterated to her to make sure the pepperoni was only on half the pizza as my wife and daughter are vegetarian. She confirmed this. The second pizza arrived, and again we sat down to eat. I opened it to find this one did have pepperoni, but it was all over the pizza. I phoned straight away and spoke to the young lady who i had spoken to earlier. I explained what had happened and she said that that is extra as it is half and half! I asked why she didn 't mention this when I called earlier and she didn 't know what to say. I then asked for the manager. I explained to him that I had ordered on their website and left notes. He said 'we don 't read the notes as people often ask for free things '!! I said what 's the point of having somewhere to write notes then. He said I need to get in touch with the website. What does that mean. I asked him to send another one out and all he kept saying was contact the website and the pizza is more as it is half and half (even though the create your own is 4 toppings and one half would have only had 3!! . My wife then called to further explain, but he didn 't want to listen or admit they had made a mistake. He said he would make another one but we would have to collect. We said that wasn 't an option. She asked for the owners name, but he said the owner was out and refused to give it to her. He then said he was going to block our number and doesn 't want our business anymore. He was so rude and has lost good business. If you do order from here, I hope you have a much better experience than us!

Don't even bother giving this place a chance.. 1 hour, 20 minutes after ordering the complicated delivery of; 1x 20 meaty one with pineapple It finally arrived! The delivery guy was Eastern European and as he passed me the box he admitted the pizza was cold and I'd have to call the shop to complain. When I asked him why it was cold and took so long he told me a Polish guy had tried to deliver it but couldn't find the address. When I looked at the address on the receipt it was all correct other then the street name which I know they could of found from the postcode.. Also no one called to say they was having difficulty finding the address

Great value £10 for a 20” pizza! But the dough tasted like normal bread not pizza dough. There was pretty much no pizza sauce, you wouldn’t mind paying an extra couple of quid if they would get that right. Won’t be ordering again as you can get a much better pizza for the same price elsewhere.

We always get pizza from here and its always been lovely. I have never had any problems and they have a really good variety of toppings to choose from. I would recommend coming here to get food.