Subway - Sterling

On Sunday, May 28, 2023, at 4 PM, I encountered unfriendly staff during my visit. There was some confusion and a bit of an attitude while I was trying to order... read more On Sunday, May 28, 2023, at 4 PM, I encountered unfriendly staff during my visit. There was some confusion and a bit of an attitude while I was trying to order a sub. I’m not sure why there was an attitude toward customers, especially since there was no one else in the shop at that time. Now I understand why that might be the case.

The restaurant seems to prioritize online orders above all else. I was the only customer present and still had to wait for online orders to be fulfilled. This i... read more The restaurant seems to prioritize online orders above all else. I was the only customer present and still had to wait for online orders to be fulfilled. This is quite frustrating. They really need to reassess their priorities.

I ordered a sandwich, and the person behind the counter dropped the knife he was using. Instead of getting a new one, he picked it up and continued working with... read more I ordered a sandwich, and the person behind the counter dropped the knife he was using. Instead of getting a new one, he picked it up and continued working with it. I don’t know what kind of training they have, but he didn’t seem to think there was anything wrong with that. It was really off-putting, and I don’t feel comfortable eating here.

The woman who took our order made an error, and when we asked her to fix it, she refused to assist us and accused us of being dishonest. Normally, I avoid writi... read more The woman who took our order made an error, and when we asked her to fix it, she refused to assist us and accused us of being dishonest. Normally, I avoid writing negative reviews, but this experience was absolutely unacceptable. She even started yelling at my sister, and when I came back to see if it was just an isolated incident, she recognized me and began mocking me. It was extremely humiliating.

Order 9E993C8D-BD: My experience with the woman who prepared my order was rather frustrating. If she is having trouble with English, it might be a good idea for... read more Order 9E993C8D-BD: My experience with the woman who prepared my order was rather frustrating. If she is having trouble with English, it might be a good idea for her to take a class before engaging with customers. I ordered online but forgot to include special instructions, so when I asked her in person if she could place the meat and vegetables in a separate bowl, she struggled to understand my request. She kept insisting that Subway doesn’t allow that, even though I’ve successfully done it at other locations. The entire process was made unnecessarily complicated, and her attitude was quite unhelpful. It's disappointing to encounter such negativity when trying to enjoy a meal.