Firehouse Subs Staunton

Location is closed, has been for weeks, even though it appears open on the app. There has been no word from them as to when, if ever, they will re-open. They keep posting on their Facebook as if nothing happened, and as described before they can't even mark it closed on the app, and even on these reviews they are giving generic, auto responses to low reviews that don't even address the store closer.

This place sucks! I went in for chili and soup and they said okay and took my money. Goes to the back for 5 minutes and come back and says “we aint have no soup would you be okay with mac and cheese.” I said thats fine, wait another 5 minutes and get handed two cups of mac and cheese! Then I asked where my chili was and he threw his hands up and said “I told you we aint have no chili or soup” Bad customer service and horrible communication. Will never go back??

Firehouse Marcus,Mitchell,Christy,Tommy excellent costumer service. Marcus cleaned behind the work station then the rest of the team swiftly made each and every sub without a single mistake

Great food as always, as expected from Firehouse. Clean inside, nice atmosphere, the bathrooms needed some attention

Pregnant wife cried because the store was closed. Saturday afternoon, website says open but sign on the door says otherwise.