Papa Johns Pizza - State College

Ordered 3.5 hours ahead for a scheduled time. Arrived on time to be told it would be an hour wait. Why even let me schedule a time if I 'm going to have to wait once I get there? And an hour? Really? They said it was because it was a go ahead order. I scheduled it for a reason. Same thing happened to the guy behind me. When i said i wanted to cancel, suddenly its 40 minutes. When i left the store, suddenly it 's 20 minutes. When i schedule an order, it should be ready when i get there. Especially when i ordered 3.5 hours ago.

Nothing against this actual stores employees, however this was the worst customer experience I have ever had with a Papa Johns. Ordered 2 medium pizza for delivery from their app, received email confirmation. I check the ‘papa tracker’ on my app and I don’t see any movement on the pizza. I figure it’s late night maybe it’s taking a moment. I check back 15 mins AFTER I have ordered, and it says order canceled. No call. No message. No email. I call the store and they were very short and just said the store was currently closed. The app never listed the store hours when I placed my order at all. I entirely respect not wanting to take delivery orders close to closing time. But perhaps at least call the person whose order is being canceled? Or do not allow orders to be placed within a half hour of closing time on your app? Absolutely ridiculous. Thankfully there was a Dominos near our hotel that was still available for delivery after we wasted time late night waiting for an order that was never coming. Do better Papa Johns.

Why have an App when the Manager says it isn’t correct??? The app said my food was delivered. Never came. Called twice to the store Manager just gave excuses, The driver must’ve cashed out before it was delivered, food isn’t here he has it. I said that is correct he has it and I’d like my $60 back. It was refunded, then the Manager hung up me. Love customer service.

Standard papa johns pizza—slightly more expensive than your other chains but that’s because they claim their ingredients are fresher…while they might be fresh they are dull and lack flavor in dough sauce or cheese. Only place that delivers to my parents house in port matilda and normally are decent quality when in a pinch but check out the poor excuse for an order of breadsticks we got last night! There are maybe 5 normal size sticks and the rest look like misfits and ends of other orders tossed together. Oh well, quick delivery and we were starving.

Ordered two medium pizzas on the app. Wait time was 37-47 minutes. When I called after an hour and a half, I was told it was busy because of PSU parents weekend! Parents weekend is in the fall, and was told it was out for delivery. Let's just say that it's been 2 hours since I placed my order. I recommend anyone go local. This is the second time this has happened. Not cool Papa John's not cool.