Firehouse Subs Middleton Court

Service fast and friendly. Staff willing to make helpful suggestions. Definitely a nice place to go!

This sandwich chain won me over in while I lived in Florida. All the ingredients are super fresh and service is always great even when they're busy. I completely stopped eating at any subway restaurants after eating at a firehouse subs.

Came in with a party of 6. The place wasn't too busy. Everything was great until Lakeisha started bringing our food out. I ordered a club on a sub, Lakeisha brought me a turkey bacon ranch. It took barely 5 minutes to bring our 6 subs out, but took them 20+ minutes to remake my sub(mind you the company i work with is on a 30 minute lunch break). On top of that, Percy was shooting me dirty looks when i informed them that i didn't order a turkey bacon ranch. I should've gotten my boss to refund my sandwich as i didnt feel comfortable with percy making my sandwich nor did i feel welcome to eat there anymore. This was my first experience with this place and the reason i rated it 3 stars is because my coworkers food was promptly delivered and the sub i eventually got was pretty good. I can't say I'll eat here again, nor would i recommend. I asked for a business card which Lakeisha said they didnt have any, and Percy reluctantly pointed them out. Clearly I'm not the customer they want to attract.

Clearly, they struggle to follow instructions and fulfill orders accurately, not delivering what you actually paid for. During my last visit to the Firehouse in Starkville, MS, they completely messed up my order. I was assured that my next order would be complimentary. However, when I called today to redeem my free meal for lunch, the person on the phone was vague and seemed completely unaware of the situation. Previously, when I had spoken to them, the representative wasted my time trying to set up the system for my free sandwich, only for me to find out today that there was no record of it at all. This place is utterly frustrating, and I have no intention of returning. The customer service here is abysmal and utterly disappointing.

I had my first visit to Firehouse, and it was a delicious and wonderful experience! The staff was incredibly friendly and helpful. I can’t wait to return the next time I'm in the area!