Papa Johns - St. Louis

The gourmet sandwiches at this restaurant are fantastic! My favorite is the #11 country club. They are similar to Subway Sandwiches and are excellent.

This restaurant is located in a college area, so it may not prioritize customer service as much since it caters to college students who may be hungry and willing to accept anything. I placed an order online for curbside pickup with a 25% tip, but had trouble finding parking due to limited space. After waiting for 20 minutes and unsuccessfully trying to call, I finally asked someone inside to check on my order. It took an additional 10 minutes for my pizza to be brought out, only to find out it was wrong. I asked for a refund, which also took another 10 minutes as the staff seemed disorganized and did not acknowledge customers promptly. Despite not receiving good service, the food was not enjoyable and I regretted not going to a different location of the same restaurant chain. I probably won't be returning to this particular restaurant, even though it is conveniently located near my home.

I placed an order at 8:25 PM and was given an estimated time of 95 minutes. I checked the tracker at 10 o'clock but did not receive any updates. I tried calling multiple times but no one answered and there was no updated estimated time. After waiting for 2 hours and 12 minutes, my pizza never arrived.

We did not get our pizza! absolutely! we ordered a door bag and it was never delivered. we called several times and no one took off. we waited 20 minutes for it to be delivered and still no answer or pizza. we want a refund if they pick up the phone.

Like most dad johns in recent years this place is a full sweat. a lot of luck getting everything delivered, and even when they pick up, they seem to screw it every time. simply close the position as a spot on her call.