Kelseys Original Roadhouse - St. John's

First experience with my family was not great. Service was slow and food was not great. That was shortly after they opened so we decided to give them a second try. My wife and I went after a movie around 8:00pm. The place was not quite deserted but only half a dozen tables. Again service was on the slow side although the waitress was very friendly. Food we ordered was only average. Wings had some sort of coating that was somewhat tough. My wife quite enjoyed her Messy Fish sandwich but nothing to write home about. Sorry Kelseys but there are better similarly priced restaurants with similar type recipes in St. John's that are far better and we will be selecting in future rather than Kelseys. They need to take a good hard look at the total operation.

We decided to give Kelsey's a second try after an absolutely horrific experience our first time there. The service was honestly the worst I've experienced in St. John's. I felt obligated to write this review. My son has a fish allergy and ordered the chicken burger with no BBQ sauce (as most sauces have Worcestershire). We informed our server several times of the allergy and when he received his food, it had the sauce. The server tried to convince us the BBQ sauce was "safe" and was irritated that we asked to see the allergy menu/speak with the manager or cook. We waited over 15 min and no one showed up. Then had to track down another server to relay our concerns. Finally the manager showed up (not apologetic at all). She took the meal back and it was about a 25 min wait for the new sandwich. All of our meals were freezing while trying to sort this out. My son didn't even end up eating his meal. We asked to talk to the manager again re: our terrible experience. She came back and explained they are "busy" and had a "pile of reservations" and again no apology. She was very abrupt and did not offer any compensation to the meal. Please use this as a warning for any food allergies. If this issue had been dealt with appropriately or if the Manager had any customer service skills, maybe we would give it another try. However we will never return.

The service was terrible. We waited an extremely long time to be seated, served and a longer time for our food to appear. The food was average, but highly over-priced. We will not be returning.

Went there on a Thursday for bald price wings. Had that and a spinach dip, both were delicious and the service was great. Great place and great food for an affordable night out with friends or family.

Its all about timing and the wait staff; Brad has to be the best server at this location! Had black bean chowder (excellent) and one of the new chicken specials. presentation could have been better as the grease on the plate was not what I ordered.tasted great after I patted grease down.again goes back to service...