Reviews
What Fearless20394911985 likes about Bottle Glass Inn:
The whole team was fantastic. We had a pleasant conversation with Chris when we arrived, who was very kind. Becky provided excellent service and made us feel right at home. We will definitely be coming back. Overall, it was a wonderful experience. View all feedback. What dianewE13HB doesn't like about Bottle Glass Inn:
Food, wine and service great until we were made to feel very unwelcome by a particular member of staff at the end of the evening when we were abruptly and aggressively informed it was last orders. We were deeply shocked at the inappropriateness of the staff member’s attitude and would have immediately left at that moment if we didn’t have to wait for our taxi. Absolutely appalling customer service from this female me... View all feedback.
Reviews from various websites
Manager Chris was incredibly helpful during our visit to The Bottle and Glass. He ensured that my baby granddaughters were happy with their meal choices and con...
read moreThe whole team was fantastic. We had a pleasant conversation with Chris when we arrived, who was very kind. Becky provided excellent service and made us feel ri...
read moreMy partner and I visited this restaurant on Thursday, November 14th. We ordered some food and a drink. My partner asked for a glass of rose with lemonade for me...
read moreWe were glamping nearby around 5/10min away and fancied lunch. We got seated as we had not booked and got good service we had 3 lunch meals n a kids.omg was ama...
read moreGot starters of calamari for 3 people everyone had one or two pieces and typically everyone found plastic strips in side the batter when we called the waiter he...
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read moreThe restaurant experience is a tale of contrasts, with some patrons celebrating exceptional service and delightful meals, while others express frustration over poor customer care and mishandled orders. Many commend staff members for their friendliness and attentiveness, particularly mentioning an employee named Chris, whose efforts made visits more enjoyable. However, incidents of aggressive service, food quality issues, and inadequate responses to complaints tarnish the overall reputation. Despite mixed reviews, there remains a core of satisfied customers who appreciate the atmosphere and cuisine, hopeful for improvements in service to match the culinary offerings. Overall, a journey of highs and lows awaits diners.