Tim Hortons - St. Andrew's Parish

The store was not clean, and they didn't have to donuts I wanted as usual Price per person: CA$1–10 Food: 3 Service: 3 Atmosphere: 2

They come out with the pizza flat for $8.99 there nothing on it . I can go get a real pizza for that price. I held the drive threw up for 20 min. Well, I waited for it. What a joke. Service: Take out Meal type: Lunch Price per person: CA$10–20 Food: 1 Service: 2 Atmosphere: 2

The morning staff are SO MEAN AND UNPROFESSIONAL OMG. I ordered a muffin and a large chai tea latte, I said it twice but they made a small so I told the cashier that I wanted a large and she rolled her eyes and said, “next time look at the screen” but the screen had another order, they haven’t punched mine yet. I tried explaining but they didn’t give me a chance to explain. Instead they wear rushing me and bushing me, so I asked for a refund instead. They threw the money at me and told me to leave like seriously, what kind of people are timies hiring? The old white lady is the meanest and rudest. This timi will get better if they get rid of her.!!! How can you be so RUDE to a customer? The food is trash and dirty, the cups are dirty as well, everything about this Tim Horton is trash. Please don’t buy anything from them for your kids or for your self!

I don’t like doing this and I don’t review often unless it is needed and I hope Tim Hortons Corporate is reading. This Tim Hortons I don’t visit often and it is for the reasons mentioned in all the various 1 star reviews of this location. I ordered a habanero chicken wrap combo. When the lady was taking my order she kept repeating it to me as a chicken bowl. I corrected her both times and when ordering my coffee with the combo I only got 2 cream back after saying 2 cream and 1 sugar. I corrected her again this time on the coffee reminding her about the 1 sugar also. Upon driving up to the window I noticed lots of employees working in the kitchen but they were all seemed confused and unsure of what they should be doing. I was handed a bowl (not a wrap like I ordered) by a kitchen employee then the lady who seemed to be the one who took my order stood there and told me “sorry”. I was then handed my wedges and coffee which had only 2 cream in it (missing 1 sugar) I realize this is a fast paced work environment and it is hard to maintain accuracy on consecutive orders again and again but something is not right with this location and I don’t know if it is a floor manager or the owner of this location that needs to step up and realize that he/she has a problem with order accuracy and organization amongst his staff here that is causing harm to his/her business. People are avoiding this location due to these reasons and others. Don’t just reply to this saying sorry. Pin point the problem, make some phone calls and address these problems or you might as well close this location and give ALL your business to other coffee shops and Tim Hortons locations nearby.

What 's double double I hope this isn 't the job you support a family with because they deserve better Service: Take out Meal type: Breakfast Price per person: CA$10–20 Recommended dishes: Bacon and Egg Breakfast Sandwich