Zero Sushi Harpenden - St Albans

1) Food Quality (5/5) The sushi/sashimi is very high quality; the fish is fresh, buttery rich and served at the correct temperature. Hot food is delicious; kats... read more 1) Food Quality (5/5) The sushi/sashimi is very high quality; the fish is fresh, buttery rich and served at the correct temperature. Hot food is delicious; katsu sauce is perfectly spiced; teriyaki sauce a tad too potent but great if spread out 2) Food Range (4/5) Range acceptable. Hot food could be expanded slightly for interest e.g. to include noodles. Ready to go sushi in the fridge usually quite limited so need to order bespoke, which takes time 3) Service (2/5) Staff are a little aloof, sullen even, which seems to stem from the management down. The energy of the service needs to be made more positive 4) Atmosphere (2/5) Venue is tiny and pokey. There is no clear queue/order system so customers shuffle around each other, often having to wait outside in the cold 5) Value (3/5) Prices have risen while portion sizes have remained static or reduced. Even given today's difficult economic climate, the food feels just too expensive 6) Overall Verdict (4/5) The hot food is tasty and moreish. The sushi is bordering on exceptional. Would like prices to be more restrained, and more efficient service with more of a smile, but...the food quality drags the overall score to 4/5 7) Got to try... Prawn Katsu Curry, Salmon Teriyaki or go all out with a Sushi Platter!

I am thrilled that this restaurant is in Harpenden. The food is excellent, the service is fast and friendly. I highly recommend trying the chicken katsu curry! read more I am thrilled that this restaurant is in Harpenden. The food is excellent, the service is fast and friendly. I highly recommend trying the chicken katsu curry!

Unfortunately, I was not impressed with this restaurant. As a sushi enthusiast who recently moved to the area, I had high hopes for this place. However, the qua... read more Unfortunately, I was not impressed with this restaurant. As a sushi enthusiast who recently moved to the area, I had high hopes for this place. However, the quality of the sashimi did not meet my standards. The salmon was overly fatty and chewy, making it a disappointing experience. Perhaps this was just a one-time occurrence, but it was not a hit for me.

Even though I preordered online, I still had to wait in line to be informed that my hot food wasn't ready yet, and then wait in line again to see if it was done... read more Even though I preordered online, I still had to wait in line to be informed that my hot food wasn't ready yet, and then wait in line again to see if it was done. The staff showed a lack of initiative and subpar customer service skills. When my order was finally given to me, no condiments were offered. This experience was consistent with previous visits. It's disappointing, especially considering the price; the quality just doesn't measure up.

First time that we ordered food from this place and I am not sure will do it again. Although I preordered the food 3 hours prior to the collection they kept me... read more First time that we ordered food from this place and I am not sure will do it again. Although I preordered the food 3 hours prior to the collection they kept me waiting for 10 min outside the shop as the order wasn’t ready. The sushi was ok, pretty average. They also forgot to give me the bottle of water that I paid for and was a part of the hot meal. The customer service needs improvement and I also think it is not a good value for money.