Wenzel's The Bakers - St Albans

Got a takeaway from Wenzels for breakfast ... a creamy veg slice, a Madeira cake and a moccacino. Very quick service. The veggie slice was just about right ... not very hot that it would burn your mouth, perfectly warm.

Visited to pick up a snack. Decided on sausage rolls. Left the premises and started to eat straight away. What a poor excuse for a sausage roll. Filling was pretty much non existent. Pastry just fell off nice the first bite taken. Not cheap compared to Greggs so returned to shop within minutes. Spoke to the lady who served me; she looked completely blank when I explained this was the worst sausage roll I had ever eaten. She said she would bring my feedback up with her manager. She reluctantly went to speak with manager who came to the shop front. Again explained what my complaints were. She did not apologise but said the sausage rolls come from a supplier and a they just cook them in store. I suggested a refund. She asked for a receipt which I explained I paid cash and was not offered a receipt. Eventually after I suggested she looked on the till roll as they had only served a couple of people she relented and gave me a refund.

Nice place,nice and professional staff. Food is very good and the sandwiches are great. I always find fresh and quality products.

I love coming to this restaurant for lunch because of the excellent customer service provided by a young girl who works here in the mornings and wears glasses. She is super lovely and keeps me coming back.

Hello, I visited the restaurant today and some of the staff had a bad attitude. They didn't know how to deal with customers properly. I may not come back again to get those lovely sandwiches. I am disappointed.