Marks Spencer The At London Colney

I was not impressed with this restaurant at all. It is an automated cafe where you can only order items as they are pre-packaged with no changes allowed. I found the cheese and ham sandwich to be terrible, so I returned it and ordered toast instead. While the staff were helpful in delivering the food, they were unable to assist with any questions. I am puzzled as to why they have opted for this model instead of the usual self-service format. Overall, I will not be returning to this restaurant.

Been there couple of times and unless you’re the only one in the restaurant then your waiting time is long. Drinks are okay but never arrive together or in time with food so will not be going back again.

The system at this restaurant is not functioning properly. We waited 15 minutes for 2 cups of tea and 2 cakes, but only received one cake. The staff was pleasant, but it's clear that this system was poorly thought out.

Delicious Full English Breakfast. Helped by the friendly and extremely efficient manager Casper and Chantelle and Daniel. Excellent value for money. Highly recommended by David and Bernadette.

Having visited on a regular basis I have been unable to get my coffee at the same time as my snack. On this occasion the snack was delivered 20 min before the coffee arrived. I had to chase twice for the drink! There was general dissatisfaction within the restaurant and the experience was very poor indeed. Buck up your ideas M&S or you will damage your reputation for good.