Subway - Springfield

Delivery Services, Sandwiches, Catering

Subway

★ 3.8 / 5 (2830 reviews)

**Subway: A Mixed Bag of Experiences** Dining at this Subway location yields a blend of experiences, ranging from exceptional service to frustrating waits. While many patrons praise the professionalism and friendliness of the staff, others report serious issues such as slow service, incorrect orders, and unsanitary practices. Customers have noted clean facilities and quick food preparation, but inconsistencies in service speed and quality have led some to seek alternatives. Overall, this Subway shines with its warm hospitality and dedication to customer satisfaction, yet, improvements in order accuracy and employee efficiency could turn it into a consistently enjoyable dining choice.

Last update: 17.01.2026 from: User

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★ 3.8 / 5 from 2830 reviews

Was User at Subway a mag?
This is the best Subway I've been to in a long time, and I honestly think they surpass the others. The employees were incredibly professional and polite. I got my food faster than I could even read the menu. Overall, it was the best experience I've had at a Subway in quite a while. View all feedback.

What User dislikes about Subway:
Can be pretty busy and slow during times for Doordash deliveries, food seems to be made well, employees are good, store is clean most times I visit, my recommendation is for management to take advice from workers on how to improve wait times for door dashers and other food delivery or pickup service people. View all feedback.

★ ★ ★ ★ ★

Fast and easy large customer service eating was delicious

★ ★ ★ ★ ★

The people working in the subway restaurant on saint james boulevard in springfield, ma we are bomb! friendly and professional. helpful and let me and my family welcome. they are also open late, which is super convenient because I had at least 3 incidents at the subway on sumner ave in forest park, jumpfield; where I'm 5-6min before they're closed, yet their door is already locked and the worker won't even look up. smh so it is not only already locked, but the sign in the window says still open and printed there on the glass door are the hours of operation, but the person in the inner will not even look up and show that they are closed because they know they are wrong to do that to the people! that happens at this place a quantity that is so unprofessional. I'm all set with them that I'm not returning.

★ ★ ★ ★ ★

No good in all the branches of the branch...from preisen to customer service to the parking lot. 3 workers and waited for me for almost 45 minutes, he never took!

★ ★ ★ ★ ★

Very fast, friendly service. pure interior.

★ ★ ★ ★ ★

Food was good and price was ok

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