El Poblano Grill Cantina - Springfield

Everything was awesome here. You're greeted when arriving, with super friendliness. Your asked several times during dinner if everything is okay And on our way out we are greeted with friendliness on the way. I would say this is probably the best customer service I've had all year. The food was totally awesome also. I only have one complaint. Nobody had mask on including the workers. But other than that I would totally recommend going back again I've been going for years. One of my favorite restaurants.

I came here for my 21st because I have their member program and got my meal completely free aside from the drink. And it was amazing. I highly recommend waitress LaSharika, she's been our server every time and is amazing!!!!

The good nice atmosphere and comfortable seating. Great chips and salsa. The bad small portions, not so good sides, not so good service. This is a well decorated Mexican restaurant with appropriate music, good seating and plenty of space meaning s great atmosphere for an intimate meeting or socializing with a group. The experience started well with near immediate seating at a pleasant booth. Luis greeted us with menus and took our drink orders. He was back in short time with large glasses of good sweet tea, a basket of fresh thin chips, and some great cold salsa. She ordered the Pollo Feliz chicken breast over grilled vegetables and cheese served with refried beans, rice, pico de gallo, guacamole and sour cream. I ordered the Bravo Chimichanga with chicken deep fried flour tortilla wrapped pulled chicken with cheese served with refried beans, rice, pico de gallo, guacamole and sour cream. It didn't take long for the meals to be delivered and that was the last time we saw Luis. The food presented well on delivery but, unlike a majority of Mexican restaurants, it was small portions. Her chicken breast was about a quarter inch thick slice off a butterfly cut, grilled dry with little flavor. I tried it and found it a little tough prepared that way. She liked the grilled vegetables with cheese but the refried beans were different, and not in a good way. The rice too, was different. Like something from a Chinese restaurant and not like anything I've had in any Mexican establishment. My Chimichanga was small but tasted good. The thin smear of mystery beans and (Chinese? rice didn't do much to complement it though. The Pico and guacamole were good. Back to service. At about two minutes into the meal, someone other than Luis stopped by our table to check on us. That was last contact. Five minutes later my tea was empty. I wanted a refill. No one came by. We paid at the door on our way out.

Fajita salad and peach marg were fantastic! My son got the hamburger (because he?s that guy) and it was good, nothing amazing but still worth the 6.99 and he loved it. The whole place is beautiful, colorful and fun! Really neat murals, and the whole vibe is great. Food 10/10 drinks 10/10 vibe 10/10

The food was ok. Not a ton of flavor unless you put the hot sauce on there so ask for the hot sauce if you like flavor. Service was subpar. Took forever to order food. They messed up another person?s order at my table and when he asked about it they argued with him saying that he ordered what they brought him. Had to ask two or three times before they would bring more salsa or fill our drinks. They do have a nice selection of piñatas.