Carl's Jr. - Spring Valley Lake

The service and food are quite good, but the delivery pickups are a bit slow. You end up waiting longer than expected.

I waited for 20 minutes without anyone taking my order, so I eventually left. It wasn't just a matter of being busy; it felt like no one was paying attention. I couldn't help but feel that there was some discrimination involved, as other customers seemed to be served while I was overlooked, possibly due to being Asian.

I decided to give them another chance, but once again, they got my order wrong. It seems they have trouble distinguishing between the different chicken sandwiches on their combo menu. I ordered the bacon Swiss combo, but they gave me the regular one and charged me the extra cost. When I called to resolve the issue, they told me I would need to bring it back in, which wasn't possible since the front wasn't open! On the bright side, the quality of the food was good, but the service was just terrible.

I find myself coming to this restaurant occasionally due to a lack of better options nearby. Unfortunately, the burgers tend to be soggy, and they refuse to serve ranch sauce. You have to specifically order nuggets, and even then, they often say no. When you receive your food, it's rarely hot unless you specifically request fresh fries, and even then, they won't add any salt. I once inquired about a military discount because they had "Support Our Vets" signs in the window. The cashier initially confirmed they offer discounts, but only on certain items. When I pointed out that I hadn’t ordered a combo, she quickly backtracked, saying the discount isn’t available after 8. When I asked for clarification, she couldn’t even specify whether that meant 8 AM or 8 PM. Honestly, I really dislike visiting this location.

The service was quite slow, and the food was average at best and overpriced. I’m willing to pay for quality, but I left feeling disappointed. Additionally, they didn’t offer any ranch, which was a letdown. On a brighter note, the staff was friendly.