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Contribute Feedback What kait freeman doesn't like about Cold Stone Creamery:
we just left, and the girl with short curly hair and glasses was actively talking badly about customers where we could hear them. when i asked her about why she was doing so when we could hear she just glared. when i had to ask for a spoon to eat my ice cream she threw it on the counter and walked away. the girl working with her with long dark hair was also talking poorly about customers. it was awkward, and unprofes... View all feedback.
If I could them zero stars I would. My friend and I were in there an hour before closing, didn’t get greeted. Told us to order when we were ready and when we were she could care less. The place not that clean and had to wait a little over 5 minutes before checking. As soon as the girl saw that my friend didn’t give her a tip for her ice cream(which wasn’t mixed that great) then she started becoming friendly. Do not recommend coming here. I won’t be back.
We just left, and the girl with short curly hair and glasses was actively talking badly about customers where we could hear them. when i asked her about why she was doing so when we could hear she just glared. when i had to ask for a spoon to eat my ice cream she threw it on the counter and walked away. the girl working with her with long dark hair was also talking poorly about customers. it was awkward, and unprofessional.
DO NOT ORDER on line! I ordered a cake 5 days in advance o line, paid for it, included a tip for delivery. Received my email confirmation. 15 minutes prior to party received notice delivery was on the way. 1 minute later, delivery was canceled via email. I called the store, explanation was they didn 't receive the order. They could not explain why I received an email confirmation, was charged for the cake and received notice it was on the way. Then canceled. I was very upset of course. No apologies from them just a request that couldn 't I come pick up the cake!! When I picked it up, they had my order!! They didn 't even need my credit card to credit me back the tip! Point is they had received the order. Made me late for the party I was co hosting and never offered an apology. Just an excuse that didn 't hold up. Won 't do it again.
Great over priced ice cream!!BUT TERRIBLY RUDE little girls behind the counter and NEW owners/management are unprofessional/snotty and do not know how to train their crew or give solutions to a unhappy customer..very clear they’re NEW as well..
Dietary restrictions: They offer a couple dairy free ice creams as well as sorbets.
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