Little Caesars Pizza - Spokane Valley

Second time in the last few months I've ordered online to pick up in the portal. App says 20-30 min just to wait over an hour. I get that they are short handed but the employees are rude! Like the customers are a burden to them. Hot and ready is NOT a thing.

I ordered online and it took about half an hour to get there and I had to wait for two pizzas for two more hours. a cheese and a pfeffer chocolate. it's creepy that I had to wait a long time and I was even told that people have priority over people who ordered online. I can't wait all day for two pizzas.

Have the most extra combo, from crazy brot and pep pizza. in the car, pizza is not cut, and we asked to cut it, not even cut it all away. the ranch they gave me was bad, separated and evil. terrible waiting and customer service.

My wife ordered 3 pies and cpl orders of bread stick at 5:40 tonight. Went in three different times and was told pies are in the oven. At 7:20 after blowing a gasket they finally put together an order. I understand being short staffed and having a rough night. The best service is to be honest. Say I don’t know where your order is we are so behind. I know it’s hard to do but why waste a costumers half hr drive into town cause she was told 25 minutes to wait 2 hours. Not even offer a discount or refund. We as customers understand stuff happens. Be honest.

I understand being short staffed but that is never an excuse for poor customer service. I placed an order through the app and received confirmation that it would be delivered in approximately 35 minutes. My driver texted me to tell me they were out of the soda I chose.This message was received at the time I was told my order would be delivered. An entire half hour later, he texted me again and said he has to leave because the wait is too long. So, I called the store to check in because that seemed extremely odd. A girl answered the phone (I believe she said her name was Heidi) and was clearly exasperated. I told her the situation and let her know, I just wanted to check in on the food I’ve already paid for. She got extremely defensive and told me they were short staffed and their manager left.As someone who has worked a lot of customer service, I get it but you don’t talk to your customers that way or give excuses. She rudely told me my food would be PUT IN THE OVEN NEXT. That is nearly an hour and a half after I sent my order to the store. I let her know I wasn’t trying to be rude but I had been waiting a really long time for this food. Instead of offering any apologies or anything to rectify the situation, she told me my food would be ready soon and hung up on me.I had to call the customer support line and wait on hold for nearly 20 minutes to talk to someone about what was going on and even the guy who answered there wasn’t much help. My order eventually arrived uncut and undercooked. What a huge waste of money and time. If I could give zero stars I would. According to these other reviews, this wasn’t an isolated incident either. I will be taking my business to their multiple competitors along Sullivan.