Jack's Fish And Chips - Spelthorne

It was my wife's birthday yesterday, and her simple request was for fish and chips. I ordered a cod, a haddock, and a beef and onion pie all with chips. I was told it would be a 5 minute wait as the fish is cooked to order. Fantastic i thought. I went away and came back 5 minutes later, and collected my order. Once home both fish were cooked perfectly and tasted beautiful, along with the pie. The chips on the other hand were stone cold and we couldn't eat them, which spoilt the experience. I'm not after any refund or replacement meal. Just simply advising that if a fish and chip shop can't serve hot chips there must be an issue. I won't be going back.

I absolutely would not review this place at all. The owner is vile and spoke to me in the most disgusting way imaginable. The words, the shouting and the rude hand gestures have left me absolutely shaken to my core. I have never ever had anyone speak to me the way I was spoken to by the owner of the business over a question I asked regarding the food. I was told ‘it’s a fish and chips, what the f do you expect we serve here.’ I tried to ask the owner not to speak to me that way, but I was met with even more foul language and when I tried to leave, I was blocked by another member of staff where the owner said ‘ I haven’t finished talking to you and you haven’t finished your order.’ On top of this, the wait is ridiculous! I was told the food would be ready within 15 minutes, an hour later I am still waiting! Ironically, by the time my food had been given to me, it was cold and when I tried to speak to someone, the door was slammed in my face and I was told to ‘f off and never come back.’ I wasn’t able to eat the food, it was also dripping in oil as well as some of it being cold I was not offered a refund or remake nor was I given an apology for the way I was treated. I wouldn’t even give a one star, but trip advisor states that at least one option is to be selected.

I pre ordered online selecting a specific time and then got an email saying it would be ready in half an hour, not what I'd requested. I called and sorted this, although the staff weren't overly polite. I then turned up at the requested time and had to queue for 40 minutes to get in to collect my order, and it wasn't even ready. If they're going to offer pre ordering then they should have a separate queue for this, otherwise what's the point? I explained this and the staff member said that wouldn't be fair on everyone else, which I don't agree with as it should be a quick collection which is the whole point of ordering in advance. The numerous Uber Eats and Deliveroo drivers skipped the queue (causing the wait to be much longer) so what's the difference? The food was pleasant but the experience and lack of decent customer service put me off so I wont be returning.

I have takeaway fish chips from 2 Brothers fairly regularly and it is consistently good quality, with light crisp batter, perfectly cooked and the word large means 'large '! I have tried their steak burger which was also very good.

I have been coming to this restaurant for over a year; sometimes once a week. The food is fantastic and the staff very pleasant. I’ve recently tried skinless cod and that has been great too. I’ve occasionally had rock salmon which is lovely