The Surrey Docks Wetherspoon

During my last visit, I ordered through the app and received three meals I didn't order. My family's meals had all arrived, but I had to ask twice for mine to be brought to me. It finally arrived 15 minutes after everyone else had finished eating, so I had to dine alone. Some days are better than others depending on the staff working, but I do believe action should be taken when customers behave inappropriately and the staff do nothing to address it. I have witnessed multiple instances where people have left because of the behavior of drunk older men, yet the staff continue to serve them alcohol. I have seen other Wetherspoons locations take action and refuse to serve individuals who have had too much to drink. Perhaps the staff here could benefit from attending training days with other locations.

We stopped for lunch, as we were in the area and the pub sits conveniently close to the Surrey Quays Tube station. The pub is quite big, with an outside terrace on the street (exposed to local car traffic), the interior is welcoming and displays several posters with biographical trivia of people connected to the area: I thus discovered that sir Michael Caine was born in Rotherhithe; and that Barbados born sir William Maynard Gomm, who served the British Army for 80 years, the longest career on record, inherited in 1822 the Manor of Rotherhithe, from part of which the Surrey Docks and the Southwark Park were created. Enlightened by this glamorous information, we each ordered chicken avocado wraps with chips and a drink all tasty and plentiful; I expanded my beer education taking the Wandle on tap, a bitter from Sambrooks brewers, while my wife modestly stuck to a diet Pepsi. The bill was £10, not bad for London. Service was friendly and efficient, and we had a pleasant time. We will go back, when in the area, and discover more about the local historical celebrities.

Visited this pub and found that the staff liked talking to themselves rather than serving us. The staff were very rude and completely ignored us. I have been here a couple of times and the staff seem to like being rude to customers. So i will never venture into this establishment again unless mr wetherspoon himself sends all their staff on a , how to be nice to people course.!!.

I popped in here today to feed my brood after a trip to the bowling alley. I normally go to another JDW locally but thought I’d give this one a try, we were literally on its door step so made complete sense. My Nan needed the loo and wasn’t sure where to go so asked someone behind the bar for directions. She was given a key to the disabled toilet. When she opened the door the floor had water all over it and the bottom of her trousers were wet when she came back. We went and ordered by a young man who was pleasant. Our food came out relatively swiftly. I ordered two ultimate burgers and another three meals. The two fish and chips along with the classic burger came out fine. The ultimate burgers came out cold. The streaky bacon literally felt ice cold to touch! I mentioned this to the you g lady that served us the food and she took the plates back to the kitchen. She came back with both plates very quickly and said ‘it’s supposed to be uncooked it’s from the fridge that’s what my manager said’ Her body language, tone of voice and facial expressions indicated to me that I was being a complete nuisance. I mean how completely inconsiderate of me to question why the food I had just purchased was stone cold! I said I wasn’t prepared to feed my son bacon that was from the fridge. She then said very gruffly ‘so what do you want me to do about it then?’ She added a little huff on the end, which I’m sure was to let me know (if I hadn’t already worked it out) that she was annoyed. By this time another young boy who worked there came along to watch the show. I mean there were dirty tables everywhere and a flooded toilet. Sadly he didn’t prioritise his workload effectively. I replied to the young lady ‘what do you suggest?’ She looked at me and rolled her eyes. I replied ‘I won’t eat ice cold bacon so can you replace it without the bacon?’ So off they both went and the young lady said very loudly ‘why’s she got such an attitude?’ And both her and the young boy laughed. Completely unprofessional. I went to the bar and asked the man who served me earlier if I could speak to the manager as I wasn’t happy with my experience. The young male employee who came to watch ‘the show’ was by the doorway of the bar. He then began to protest his innocence and said ‘I couldn’t say anything to her because I didn’t want to get into an argument with her’ (referring to his colleague) I told him repeatedly I didn’t state that I was complaining about him. He was, by the end of this part of the show, raising his voice at me and was clearly agitated and was told by two other members of staff to go out the back and calm down. The manager finally arrived and I briefly explained what had happened. She made it appear that she wasn’t really bothered. Don’t recall getting an apology, she simply said she’d get new food and she would ‘talk to them both out the back in a minuet’ I went and sat down. She came over quickly and said she’d make sure the food was ‘brand new’ I thanked her. Food came, Everyone else had finished. My son didn’t want it by this stage and only ate the chips. I didn’t eat any of it. The young girl continued to serve people their food and stomped past my table a few times like a stroppy teenager. BbI asked the manager if I could have the names of the two individuals as I was intending to make a complaint. She said she couldn’t give their names to me (very convenient) I have made a complaint via the website. I will be sure to follow it up too. Unfortunately in an establishment that sells food, you will have food sent back. Stroppy, young (clearly inexperienced) staff who cannot control their emotions and conduct their selves in an unprofessional manner will result in complaints. I won’t step foot back into this establishment. It was an absolute shambles. Maybe the area manager or head office should pay an unexpected visit.

I have been coming to The Surrey Docks for over 10 years and it never disappoints! I went on a Monday afternoon and it was quite busy but there was still room to get a table and have space around us. We ordered via the Wetherspoons app and took advantage of two meals for £8.59 and ordering two drinks. The drinks came very quickly and they were ice cold perfect for this weather!