Mcdonald's Southampton Esplanade

The personal is so friendly. I love getting my latte in the morning. they always say good morning and wish me a nice day. caffeine good customer service perfect start for the day.

I’m from the US where McDonald’s doesn’t offer any vegetarian items so was very excited to try the the McPlant here in England. Order was served fine — all orders were being taken with the self-order kiosks and the kitchen/counter was crazy busy despite it being Sunday evening. Only complaint was they were out of some condiments but the young gentleman at the counter was very helpful in grabbed me a handful when I asked.

Had to wait nearly 25 minutes for our order,I understand it was peak time but not good wheb you have a ferry to catch and just wanted to pop in. The car park is also a bit of a pain to maneuver around and you have different lanes for collect or drove through which isn't well signposted, plus we found the lines to be in the way of the cars parked up. Quite a lot of stress for a few happy meals!

It advertises as being opened but when i arrived there walking from the train station, tired from a long journey, it was closed. The staff didn’t even bother to get to us and explain why the store is closed. We waited in front of the store for at least 15 minutes but nobody opened us. Instead the manager put her head on the counter top signalling that shes tired. I understand how difficult the fast food industry is. But if you are unable to be open 24/7 please don’t advertise it. How are we supposed to plan.

I'm not usually one for fast food, but every now and then I'm in the mood for a burger and a drink. This place is pleasant, clean, and has restrooms. There are plenty of parking spaces nearby, and they offer takeout and delivery options.