Costa Coffee Henley-on-thames

WE had our Grandkids with us for the day and went to Henley.Called into Costa in the afternoon (1/6/24) before heading home, for coffee,tea and cakes but it was shambolic.....the staff were either unattentive or didn't understand english,or were inept at their jobs.Many people hanging around for drinks they'd ordered which hadn't materialised,us included and staff being constantly reminded by customers of what they were waiting for!....won't be going back!

Still has dirty seats full of crumbs like last year staff member throwing cloth across counter to friend. Two sets of people came in with own food and own coffee and sat down still ugh!

Excellent administration and a excellent service! I go there every day in the morning and I am happy with the staff!

This cafe has amazing baristas ,friendly staff always happy to help, efficient(helped me to find personal/favourite drink),never wait too long, relaxing,welcome atmosphere...great service Thank you !

First of all the “new” hours that are printed on an A4 piece of paper stating 8am-4pm are wrong. Every morning this week they are not open at 8am. Since their manager left the new management have turned into a sad environment. No happy faces. Barley any stock. No conversation. Simply what drink do you want and that’s it. When told their milk was sour she said funny someone else said that yesterday. Maybe a good idea would be to change it then?? Myself and all my staff members used to go in everyday at least once. We now barley go in anymore as it’s just a horrible environment.