The Tollgate, Dyrham

This is hands down the best hotel experience I've had in years. Saran, the receptionist, greeted me with a warm smile and promptly answered all of my questions. The room was cozy and had all the amenities I could ask for. I will definitely be staying here again.

I have frequented the Tollgate restaurant multiple times and have always had a positive experience. However, today after a visit to Bath hospital, my wife and I decided to treat ourselves at the Tollgate, only to be turned away at the door by a waitress who informed us that they were now closed. This was despite open signs being displayed and the website advertising opening hours until 4pm. In the current climate of businesses recovering, is it acceptable to turn away potential afternoon tea business worth £20 to £30 just 20 minutes before the advertised closing time? Not to mention the lost revenue from us not returning and from us informing family and friends not to visit unless it is at least an hour before closing. It would be nice to have an explanation to clarify their actual closing time in order to prevent wasted trips and fuel. Is their closing time 4pm on weekdays or is it similar to a pub where 'last orders' are taken 30 minutes before closing?

We stumbled upon this hidden gem on our way back from a weekend trip to Bath and were pleasantly surprised. The afternoon tea was absolutely delicious, featuring savory beef and horseradish finger sandwiches, fruity scones with jam and clotted cream, and a delightful homemade cake. We left feeling satisfied and prepared for our journey home. The service was wonderful, the food was exquisite, and the view was breathtaking. We highly recommend this place!

Worst experience I have ever had. Wanted coffe told we would have to be quick. Then waited ages to be served. By the most aggressive women. Dirty overcrowded. Won’t be back.

Lovely breakfast with really good ingredients. The sausages and bacon were of the highest quality. Service was very friendly. My only, tiniest of niggles was that the conservatory was a little ‘fresh’ and needed another heater to feel homely.