Piazza Express - South Gloucestershire

Sadly Pizza Express, now owned by a Chinese holding company, has gone rapidly downhill over the past few years. Service at the Cribbs causeway branch was speedy and efficient; but that does not make up for the wretched quality of the base and toppings. Just 4 prawns on a pizza which claimed to feature them, and no discernible chicken in a so-called pollo offering. Prices have shot up a well. Very poor value. Great for kids, I suggest, but for adults who have either eaten in an authentic Italian restaurant in the UK or visited Italy this is a now a chain to avoid.

I’m a big fan of PE and have visited and enjoyed their restaurants for as long as I can remember but this one was dreadful, easily the worst experience I’ve had anywhere in the country. The service was lacklustre to say the least, not rude by and means but very lethargic and inattentive delivering water jugs with no glasses, food without cutlery, basic stuff that really shouldn’t need asking for. The food for all 4 of us was very disappointing. The standard is always universal in my experience but this was plain and limp whether it was pasta, pizza or lasagna, all of it looked and tasted thrown together with little regard for quality. The evening was topped off by a loud altercation between one of the chef staff and a waiter who quite rightly walked out the back and never returned. Regardless of what the reason was for it, to be spoken to like that young man was by and aggressive chef simply isn’t acceptable, to do it in front of a busy restaurant at peak time on a Saturday evening with children present was extremely distasteful and certainly not something I’d expect. I will certainly not be returning to this particular branch of pizza express in a hurry.

After driving 160 miles on our way to Bath turned away from a half empty Pizza Express because we hadn't booked. Ridiculous. Went next door to the Mexican and had a lovely meal

Came for lunch midweek and it was lovely. Service was excellent with a smile and our food was nicely cooked. Only downside was ,that our food took a while to arrive but it was busy and the place was full with families. We will definitely...

Visited Pizza Express Cribbs Causeway for a birthday lunch with my adult daughter. I asked for a table for two and was directed to a table right next to a really noisy family where the children were messing around, (I didn’t realise at the time,...